Most of our products are beauty and personal care items, so for hygiene reasons we do not accept returns or offer refunds. If something is wrong with your order, we will replace or exchange it in the cases listed below.
No refunds
We do not offer refunds of any kind. This includes cash, UPI, bank transfer and credit notes.
When we replace or exchange a product
We will replace or exchange the product if:
- the product arrived damaged, leaking or broken;
- you received the wrong product, shade or quantity;
- a machine or tool has a manufacturing defect on arrival.
How to report a problem
- Please inform us on WhatsApp within 48 hours of delivery.
- We may need proof: clear photos and, if possible, an unboxing video showing the issue and the outer package.
- Keep the product and all packaging until we have reviewed your request.
- Requests reported after 48 hours may not be accepted.
How replacements work
- Once we approve your request, we will arrange a pickup or ask you to send the product back. If the mistake was ours, we cover the shipping.
- We will send you the same product or, if it is unavailable, exchange it for a product of equal value.
Items we cannot replace or exchange
- Opened, used or swatched products, including nail polish, gel polish, makeup, skin care and hair care.
- Products without their original packaging, seal or labels.
- Shade or colour preference, once the correct shade has been delivered.
- Products damaged after delivery through misuse or incorrect storage.
- Items bought on clearance or marked as non-returnable.
Warranty on machines
Machines such as hair dryers, straighteners and wax heaters carry the manufacturer's warranty where provided. Please keep your invoice and warranty card. We will help you contact the brand's service centre for any warranty claim.
Showroom purchases
Please check your products at the billing counter. Showroom purchases can be exchanged only for a manufacturing defect, reported within 48 hours with the invoice.
Contact
To report a problem with your order, please contact us:
- WhatsApp or call: +91 97260 94980
- Email: info@choiceprobeauty.com
- Showroom: Ground Floor 16-17, Galaxy Mall, Nehrunagar, Ahmedabad 380015, Gujarat, India
- Hours: Monday to Saturday, 10:00 am to 7:30 pm